FAQs

I’ve placed my order, what happens next?

After placing your order, you will receive an order confirmation email from Mermaid For You. Our team will carefully prepare your order for shipment, ensuring that it is packaged securely and accurately. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. This will allow you to track your package and monitor its delivery status. If you have any questions or concerns about your order, please don't hesitate to contact us at info@mermaidforyou.ca. Thank you for choosing Mermaid For You!

How long does it take for my order to be fulfilled?

After placing your order, please allow up to 5 business days for us to fulfill and ship your order. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. If you have any questions about the status of your order, please contact us at info@mermaidforyou.ca. Thank you for your patience and understanding.

When will my order arrive?

The delivery time for your order depends on several factors, including the shipping method selected and your location. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number. This will allow you to track your package and monitor its delivery status. If you have any questions or concerns about the delivery of your order, please don't hesitate to contact us at info@mermaidforyou.ca. We're here to help!

What happens if I entered the wrong address?

If you have entered the wrong shipping address, please contact us as soon as possible at info@mermaidforyou.ca with your order number and the correct shipping address. We will do our best to update your shipping information before your order is processed and shipped. However, once your order has been shipped, we are unable to change the shipping address. In such cases, we recommend contacting the shipping carrier directly to see if they can reroute the package.

Can I cancel my order?

CANCELLATION POLICY: You may cancel your order up to 24 hours after the purchase is made. Once 24 hours have elapsed, your order enters production and cannot be cancelled. If you need to cancel your order, please contact us at info@mermaidforyou.ca.